Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–2 business days. After that, delivery usually takes 5–10 business days, depending on your location. Larger rides ship by freight, which can take a little longer—you’ll get an estimate at checkout and tracking once it’s on its way.
Head to the My Account page and choose Register. Enter your email and a password, and you’re set. An account lets you track orders, view your history, and check out faster next time. You can also create one during checkout.
If your order hasn’t shipped yet, we can usually update the address — email us as soon as possible at sales@minimonsterkarts.com with your order number and the correct address. Once an order is on its way, we may not be able to change it, so reach out quickly. You can also update your saved address anytime on the My Account page.
Once your order ships, we’ll email you a tracking number and link. You can also log in and view your order status on the My Account page. If your tracking hasn’t updated or you’re unsure where things stand, contact us and we’ll check for you.
No. We don’t store your full card details. Payments are handled securely by our payment processor, and your card information is encrypted during checkout.
Sales tax is applied where required by law, based on your shipping address, and is shown at checkout before you pay.
We ship across the USA and worldwide. Your shipping cost is calculated automatically at checkout once you enter your address. If you don’t see your country at checkout or aren’t sure, message us and we’ll confirm whether we can get a ride to you.
Not always. If you order more than one item, or a large ride that ships by freight, your order may arrive in separate packages or on different days — sometimes from different locations. Each shipment gets its own tracking, so you can follow every part of your order. If anything seems to be missing, contact us and we’ll confirm what’s still on its way.
If you need to swap an item
Returns and Exchanges
You can return most items within 30 days of delivery, as long as they’re unused and in original condition. To start a return, email sales@minimonsterkarts.com with your order number and we’ll walk you through it. Refunds are issued to your original payment method once the item is received and inspected.
Apologies — let’s fix it fast. Email sales@minimonsterkarts.com with your order number and a photo of what arrived, and we’ll arrange the correct item and cover the cost of putting it right.
Send us photos of the damage (and the packaging, if you can) within 48 hours of delivery at sales@minimonsterkarts.com with your order number. We’ll arrange a replacement, replacement parts, or another fix as quickly as possible.
Once your return is approved, we’ll email you the return address and instructions. Please don’t send anything back before you’ve been given a return authorization, as it helps us track your package and process your refund without delay.
Real people, any time. Email us at sales@minimonsterkarts.com or call +1 (213) 706-1490—we’re open 24/7 and aim to reply as quickly as possible.
Contact us right away at sales@minimonsterkarts.com or +1 (213) 706-1490 with your order number and the correct details. If the order hasn’t shipped, we’ll fix it. If it’s already gone out to the wrong address, let us know as soon as you can and we’ll help sort out the options — the sooner you reach us, the more we can do.
If you need to change or cancel, contact us as soon as possible at sales@minimonsterkarts.com or +1 (213) 706-1490 with your order number. Since we process orders within 1–2 business days, we can usually help if you reach us before it ships. Once an order is on its way, it can’t be cancelled, but you can still use our 30-day return policy.
We don’t offer preorders.